30-day return window
You may return any unused item in its original packaging within 30 days of
delivery for a refund or exchange.
Damaged or defective items
If something arrives damaged or breaks during normal play within 30 days, send
us a photo — we will send a replacement or refund you in full, and you can keep
the item. No need to ship it back.
How to start a return
- Email 1306179591@qq.com with your order
number and the reason for the return. - We reply within one business day with the return address and instructions.
- Ship the item back in its original packaging. Return shipping is paid by the
customer unless the item was damaged or incorrect.
Refund timing
Refunds are issued to the original payment method within 3 business days of
the returned item arriving. Your bank may take a further 5–10 business days to
post it.
Non-returnable items
For hygiene reasons, opened grooming tools, used litter products and
personalised items cannot be returned unless defective.
Late or missing refunds
If you have not received a refund after 10 business days, check with your bank
first, then email us — we will send you the refund transaction reference.