We are a small team, and we answer our own email. Here is the fastest way to
reach us.
1306179591@qq.com
We reply within one business day (Monday–Friday, 9:00–18:00 GMT+8).
Order questions
Please include your order number and, if something arrived damaged, a photo of
the item and the packaging. We can process a replacement or refund without
shipping the item back in most cases.
Wholesale & collaboration
We work with a handful of small pet cafés and rescues. Write to the same
address with “Wholesale” in the subject line.
Response time
Typical reply time over the last 90 days: under 6 hours during business
days. If you have not heard back in two days, please resend — occasionally our
mail lands in spam.