Processing time
Orders placed before 15:00 (GMT+8) on a business day are packed the same day.
Orders placed on weekends or public holidays are packed on the next business
day. You will receive a tracking number by email as soon as the parcel is
handed to the carrier.
Shipping rates
- Free standard shipping on all orders over $30.
- Orders under $30: flat rate $4.90.
- Express shipping: $12.00, available at checkout for most destinations.
Delivery times
- Standard: 7–14 business days.
- Express: 3–6 business days.
These are estimates, not guarantees. Customs clearance can add a few days in
some countries.
Tracking
Tracking information usually becomes active 24–48 hours after dispatch. If the
tracking page shows no movement for more than 10 business days, contact us and
we will open a case with the carrier or reship your order.
Customs & duties
Any import duties or taxes charged by your country are the responsibility of
the recipient. We declare parcels at their actual value.
Undeliverable parcels
If a parcel is returned to us because of an incorrect address, we will contact
you to arrange reshipment. A second shipping fee may apply.